Prices:
All prices are in New Zealand dollars and include 15% GST.

Postage and packaging:
$12 for North Island.
$14 for South Island are added for deliveries to New Zealand addresses.

Deliveries are by Courier overnight, but please allow 2-3 days total.
Please telephone (09) 575 3993 or email office@stepz.co.nz for advice on delivery charges to addresses outside New Zealand or for answers to other questions.

Returns:
Purchases can be exchanged or returned within 10 days of receipt of goods provided they are returned to us unused and in original condition.
Note that delivery charges are not refundable and any extra postage costs are to be met by the purchaser.

Sizes:
Shoe sizes can vary between brands and batches. If a shoe size ordered is not the right fit then we will exchange the goods as per our returns policy.

Back Orders:
Should we not have an item in stock that you are wanting, we are happy to procure it for you from our suppliers, and if you have already placed your order and submitted payment, you will have the option of either cancelling your order or waiting for the new stock.

Payment Options:
We accept New Zealand cheques, bank transfer (to 010262-0075432-00) , EFTPOS, credit card or PayPal. All cheques should be made payable to “Stepz Studioā€¯. Cheques should be mailed to us at PO Box 74-377, Greenlane, Auckland 1546.

Credit card payments can be made directly to us at our studio or by telephoning us, or by using the PayPal service available in the Shopping Cart section of our website.

Privacy:
We undertake to ensure the privacy of our visitors and customers. Our visitor or customer data, including email addresses etc, are only used for the purposes of attending to transactions or providing newsletters to subscribers, and are never made available to any third parties.